TCO Calculation
13 Jan 2010
it is necessary to find out, whether the given works within the limits of in advance co-ordinated plan were performed, whether have been finished in time.
• If in the organisation there is a centralised service of computer support (Help Desk or Service Desk) – it is necessary to analyse speed of passage of demands for service works and to find out the reasons leading to delays in their execution.
Generally speaking, the centralised service of computer support should function within the limits of the international standards (ITIL and-or CobIT). The correct organisation of such service service – pledge of effective work.
• it is necessary to adjust strategic partner relations with several suppliers of the hardware and program decisions completing and account materials most convenient for you. Such approach will allow to have the uniform scheme of the guarantee repair, predicted terms of delivery of the goods and so on. Work with a small number of preferable suppliers allows to bring to nothing any corruption schemes, to receive official bonuses and preferentsii as steady customers.
• It is necessary to minimise “a specific variety” hardware maintenance of a corporate network. T e., it is necessary to choose any one manufacturer for laptops and workstations, servers, the network equipment, the multiple copying technics. It will allow not only to standardise processes of service of such technics, but also aloud to save on completing and account materials.
• the Part of the most typical service works it is necessary to translate on IT outsourcing – to give on service to the foreign service organisations. For example, in case of presence at your enterprise of several same automatic telephone exchanges or copiers will transfer much more cheaply them to service of the foreign organisation, than to hold at itself in staff of the corresponding expert. The question with service of widespread programs some enough -